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Consumer Payment Policy

Bookwater accepts the following types of payment – Real-Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), Immediate Payment Service (IMPS), Unified Payments Interface (UPI) and through payment gateways.

Bookwater may, at its discretion, levy an online convenience fee which shall be displayed on the Bookwater Website/App prior to you initiating a payment for availing Services on our Website/App. You may further be required to bear any and all gateway/electronic transfer fees (as applicable).

Once an order is placed and you receive a confirmation from Bookwater, you cannot cancel the order. An order shall be treated as confirmed only if you make payment for the same in full and pay the security deposit for drinking water cans. Until the entire payment is made successfully to Bookwater, the order shall not be processed. In some cases, Bookwater may, at its discretion, treat your order as confirmed even when full payment is not made. In these cases, Bookwater may require you to provide a purchase order or similar document or allow Bookwater to block your credit card for the entire amount. However, this cannot be claimed as a matter of right by you and it is entirely Bookwater’s discretion to accept post payment for orders.

All payments made pursuant to any booking must be made as a one-time full and final payment. Bookwater is not obligated to process Your booking, in the event that You attempt to make part payments or pay in instalments. While making payment, in the event an amount that is different from the amount payable by you has been debited from your account, you will need to reinitiate the payment with the correct amount. The incorrect amount previously debited will be refunded to you without the gateway fee within 07 (seven) working days.

In the event you request for cancellation, irrespective of whether you have placed a recurring order or a single order, Bookwater is not obligated to refund any amounts paid by you (excepting the water can security deposit), incidental to the order but may choose to refund such amounts or any part thereto at its sole discretion. It is however made clear that you shall not be entitled to claim or seek refund of any portion of the amount you may have paid (excepting the water can security deposit).

In the event that a supplier cancels the order, Bookwater shall refund the entire amount paid by you, pursuant to such order within 10 (Ten) working days. For recurring orders where you have paid the entire amount upfront, in the event of cancellation of one particular order, you shall be refunded only for the order that has been cancelled by the supplier. The gateway charges and convenience fee shall not be refunded to you in any event, irrespective of the reason or nature of cancellation of order.

Bookwater reserves the right to modify its fee structure from time to time for paid features and to introduce fees for any existing or new features and functionalities at its sole discretion. Changes to any fee structure shall be posted on the Website/App and shall come into effect from the date of posting.

You further agree to comply with all applicable Indian laws as well as laws of your respective jurisdictions while transacting on Bookwater.

The information supplied by You at the time of making payment is processed by the payment gateway of the service provider and is not used / processed by Bookwater. It is Your sole responsibility to ensure the authenticity and correctness of information entered in the relevant fields. In the event of any issue at the time of making payment through any payment gateway, the same will have to be sorted out between you and the payment gateway provider. Bookwater cannot assist you with the same nor can Bookwater be held liable for any such issues.

We recommend that you retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise out or usage of the Services.

You agree and confirm that Your personal data including without limitation details relating to debit card/ credit card/net banking transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Bookwater has no control over such matters. The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor Bookwater give any assurance, that the information so provided online is secured or may not be read or intercepted by a third party. Bookwater does not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by a user of the service.

Bookwater shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.

BookWater Water Wallet

The Bookwater water wallet is not a bank or Wallet company and does not offer banking services as defined by the Reserve Bank of India. Our Wallet allows you to pay for Bookwater’s products and services only and is not meant for payments outside of Bookwater platform.

Your Authorization

In connection with the Wallet, you authorize us to accept payment for Bookwater platform’s product or services in advance and enable to you purchase products or services on the Bookwater platform.

The Security deposit paid by you will automatically be carried forward for the new cans booked, against the return of empty cans without physical damage to can, QR and barcodes.

Only security deposit for the water cans shall be liable to be refunded upon request; on return of empty cans without physical damage to the cans, QR and barcodes. You agree that assessing Can damage and fitness is at the sole discretion of Bookwater.

You hereby also agree that Bookwater reserves the right to alter / change the amount of security deposit per can at it’s sole discretion.

You hereby also accept and agree that the monies in the wallet do not carry any interest and the monies can only be used for purchase of products and services on the Bookwater platform. The balance lying in your Wallet can be used by you for future purchases only on the Platform and will not be refunded back to you unless permitted under applicable laws. In the eventuality you wish to deactivate your account with Bookwater, you agree that all monies lying in your Wallet, if any, will automatically stand forfeited, and Bookwater will not be required to process any refunds in any manner whatsoever. You therefore agree to use and exhaust any balance in your Wallet prior to requesting for a deactivation of your account on the Platform. Notwithstanding anything to the contrary, any refund of monies to you will be at the sole discretion of Bookwater.

Processing Errors

We will attempt to fix processing errors we discover. Your failure to notify us of a processing error within seven (7) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.